Canon Pro2100 won't detect clear film "paper size"

[zenkengee]

Hi, I have been using a roll film with white tape on the edges for several years but now when I try to print an image the printer error message is: "Cannot detect the paper size. Move the release lever and reload the paper".  I have done this 3+ times with no change.   The error does not show up with plain white paper.   I am printing the same image with the same settings from photoshop.  I have deleted and reloaded the printer from my Mac.  When I initially load the film, the printer has no problem detecting what it is, "clear film", it's only when I try to print that the error shows up.  The "how to clear" does not help.  I have also noticed that the roll loading does not align the paper with the orange line. (not sure if thats a problem or not)  See photos.  Any suggestions?  Thanks!

UPDATE:  when I load a clear sheet manually the error does not appear.

[jrhoffman75]

Does your printer driver have this setting option?

 

[zenkengee]

I havent seen that but I will look.  It should be 'checked' correct?  Is it in the driver?

[jrhoffman75]

Yes, in the driver Maintenance tab. Uncheck it if you don't want printer to check (which is what I think you want).

[zenkengee]

Hi John,  just getting back to this problem.  I cannot find a Maintenance tab anywhere or any print driver settings page.  I have reloaded the driver/ device management console/ media config tool.  Ihave cleaned it like the instructions recommend.  Same problem.  Any way that you can tell me how to turn off this paper size check or find the driver settings?

Thanks again.

[jrhoffman75]

I see a Maintenance selection on the photo of the printer LCD. What happens if you select it?

[zenkengee]

Just the standard stuff about head cleaning / alignment, calibration etc.  Nothing about paper width detection...

[zenkengee · Accepted solution]

OK  Found it under the Advanced Paper settings for the specific paper. Turned off the "detect paper size" and had to set paper size manually but it worked.  Thanks again.  I had never dug into the printer menus that deep!