Borderless Printing Can tm-300 and canon tm-200, stopped working

[roundishflat]

Hi.  Due to some kind of software update I can no longer print borderless on my canon tm-300.  

Lets say I'm printing a 32x24 inch poster.  I used to set roll width as 24 inch.  My file would include 3mm bleed.  I'd create a custom size of 32 x24 inch for print, select borderless and then select no scaling option.  But now when i print it says document cant be printed.  I had this once before and some weeks later it sorted itself out, but this time the problem persists and im wasting loads of paper as i need to print on larger rolls and waste more.  any ideas?

[Danny]

Hi, roundishflat!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof) and which applications you're printing from. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!