trying to make my printer work from my lap top, printer is in another room

[Jason]

Hi!

To ensure the most accurate information is provided, we will need to know the printer model you have, as well as the version of Windows or Mac in use.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

[barbob]

Windows 8.1  (Mod Note: Edited post to remove serial number)

[Jason]

Thanks for the updated information! If we could ask you to please double check on the model name one more time. It looks like what you provided was the printer's serial number. The model is on the printer itself, and will be worded similar to "PIXMA MG" or "PIXMA MX" followed by a series of numbers. We appreciate your patience! 

[barbob]

MP499

[jrhoffman75]

http://www.canon.co.uk/support/consumer_products/pixma_printer_wireless_connection_setup/mp499_print...