mf210 series Google Cloud Print error: could not acquire information necessary for registration

[ttulinsky]

I'm in Remote UI [Settings/Registration][Network Settings]  [Google Cloud Print Settings].

I turned on Google Cloud Print in Basic Settings.

When I click Register  I get the error message "could not acquire information necessary for registration". 

Am following Canon Knowledge Base - Printing with Google Cloud Print (MF216/MF217/MF227/MF229) 

Cloud print is turned On in the printer's Network Settings.

Added: 

I'm on a Windows 7sp1 Dell 14z laptop. But it shouldn't matter because all the above steps were done on the printer control panel, or the printer's Remote UI. 

[Jason]

Hi!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know the device or operating system you are trying to print from.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email athttp://bitly.com/CanonEmailor by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

[Jason]

Hi!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know the device or operating system you are trying to print from.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email athttp://bitly.com/CanonEmailor by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

[ttulinsky]

Thanks for asking.

Windows 7sp1 Dell 14z laptop.

But it shouldn't matter because all the above steps were done on the printer control panel, or the printer's Remote UI in a web browser.

[Patrice]

Hi ttulinsky.

I will be glad to assist you.

The printer's firmware will need to be updated.  To update the firmware, please follow the instructions below at the printer:

1.  Press [Menu].

2.  Select [System Management Settings].

3.  Select [Update Firmware].

4.  Select [Via Internet].

Follow the on-screen instructions to perform the update.

If you still need assistance, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be glad to help you.

[alvinbunk]

I had this same error and on my MF212w I had to set the Date/Time.

After that I could register my printer on Google Cloud print.