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imagePROGRAF PRO-4100S Windows Driver installation issue

Getafix
Apprentice

Hello guys,

I'm having some issues installing drivers for my Prograf PRO-4100S on my new laptop. For some reason when I run the installer the first window that pops up (asking to choose printer) is blank. I have attached an image screenshot below.

Getafix_0-1747501599717.png


I have tried running the setup as administrator, turning off windows firewall etc without any success. If anyone has any suggestions, I would appreciate it.

FYI, the laptop is running Windows 11. 

1 REPLY 1

Sonya1
Product Expert
Product Expert

Hi Getafix,

I have tested the driver setup wizard for the imagePRGRAF PRO-4100S on a Windows 11 PC and it is working correctly (see image below).

Sonya1_0-1747766612998.png

Please ensure you are installing the file named imagePROGRAF PRO-4100S / PRO-6100S series Printer Driver Ver.5.40 (Windows). Click HERE to go to the Drivers and Downloads page for the PRO-4100S. I hope this is helpful.

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