imagePROGRAF PRO-300 Cannot Select Ink Color

[dgarizona]

The color option box in B&W is grayed out. I cannot select ink color. Canon support had me re-load the driver, etc., and it still doesn't work.

[Danny]

Hi, dgarizona!

So that the Community can help you better, we need to know exactly which operating system is running on your computer.  It looks like you're on a Mac, so please let us know which version of macOS you're using.  That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[dgarizona]

Mac 10.12.6. Photoshop Elements 15.0.