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imagePROGRAF PRO-300 Cannot Select Ink Color

dgarizona
Apprentice

The color option box in B&W is grayed out. I cannot select ink color. Canon support had me re-load the driver, etc., and it still doesn't work.

Screen Shot 2023-01-17 at 12.27.59 PM.png

2 REPLIES 2

Danny
Moderator
Moderator

Hi, dgarizona!

So that the Community can help you better, we need to know exactly which operating system is running on your computer.  It looks like you're on a Mac, so please let us know which version of macOS you're using.  That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

dgarizona
Apprentice

Mac 10.12.6. Photoshop Elements 15.0. 

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