imageCLASS Drivers ARM Compatibility

[dexman335]

With the upcoming release of Windows computers that are powered by new ARM chips/processors, the compatibility of drivers for imageCLASS and other Canon products comes to mind.

Some of these new computers look interesting, but if the Canon drivers won't work with these newer computers, then that is problematic.

So, I'll ask the $50k question. Are the drivers compatible? If not, will new drivers be introduced shortly to make the transition from x86 to ARM as seamless as possible? 🤔
If new drivers are required, how far back in the Canon office printer line will Canon go with rolling out the new drivers? 🤔

[intel1919]

I have a work around solution I will use (which I will test tomorrow).  I am thinking I will set up an older Intel Win 11 laptop I have to accept network scans, but the folder will be either a MS OneDrive or Google Drive folder and then I will share that folder with her.  Worst case, she will have to get her scanned docs from a web browser instead of her laptop Explorer shortcut.  It should work.  

[jmaxwell]

I seem to be able to get connected to the printer, but am not able to print, as our device has a Department ID requirement which is normally found in device settings. With it not having the specific driver, I haven't been able to get it pulled up. We've got a Canon iR-ADV DX C5860i. Does anyone know of any work arounds on the department ID end?

[SamanthaW]

Thanks for posting!

While our Forum Community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products, but your dealer will be able to help you!

If you don't have a dealer, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers who are in your area! 

[iieeann]

Another time a copy paste standard reply without knowing the topic. The dealer has no way to make a driver.  Only CANON as the designer who holds the patented design, knows how to make the driver.  If the dealer can provide the driver, they will be sued by Canon for having confidential info of the product.

This ARM driver problem will continue until a true Canon technical person read this.  The moderator here just copy paste something they don't completely understand and yay their job is done.

[dexman335]

I think the intent of the reply was to advise the poster that questions about the imageRUNNER product line are outside the scope of this forum and that concerns about the commercial/industrial platform can be addressed with an authorized Canon dealer.

Centers authorized to repair imageRUNNER products likely have copies of active/current software on-hand to perform repairs and upgrades.

But it is true that the deficiency of not having ARM compatible software will need to be resolved by Canon developers and not by repair center technicians.