Wireless connection fail - PIXMA G3270

[gab1138]

Last night, my G3270 Pixma wireless connection failed. It's worked flawlessly for a year and a half.

I went through all of the troubleshooting steps, but nothing works. ( I also chatted with tech support today.)

The G3270 connects by WiFi to a personally owned Belkin ShareMax N300 router. The router then connects to my ISP's box. So I rule out the ISP box as part of the problem.

I tested the Belkin WiFi, that's not the problem. I connected another wireless device to it and that worked. Tech support also does not think the network card on the printer has gone bad.

The chat support today suggested that I set up a static IP for the printer.

From what I have found so far, it is my desktop computer that is controlling DHCP. It would also seem that if I turn off DHCP on my computer and set a static IP for my printer, I would also have to do the same for my computer.

Or, the brute force option is to connect by the USB port.

Thoughts and suggestions appreciated. Thank you!

[Patrick · Accepted solution]

Hi gab1138,

Please follow these steps to print the network pages from your G3270:

1.  Press the Home button on your printer once.

2.  Press the down arrow 3 times to select Settings and press OK.

3.  On LAN settings, press OK.

4.  Press the down arrow 2 times to select Print details and press OK.

5.  Yes is selected.  Press OK.

6.  Please load letter sized (8.5" x 11") paper in your G3270 and press OK.

7.  Choose Yes or No to the question asked and press OK.

3 pages will print.

What is listed to the right of 3-2-12 IP Address?  There are 4 sets of numbers.

Are the first two sets of numbers 169.254?

If so, that is an APIPA address.  Please view the information provided on the page linked below:

Canon Knowledgebase - What is an APIPA?

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[gab1138]

Patrick,

THAT DID IT!

Restarting the router was the only thing they didn't suggest, nor did I think of it either.

Thanks for your help! 😀

[Patrick]

Hi gab1138,

You're welcome!

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.