1. I have downloaded everything that I can download that is current for my printer, MP495.
2. I turned OFF my firewall.
3.I have read several forums trying to find a solution - it seems everyone wants to point to (A) software i've already downloaded, (b) mauals i already have (c) and have read, or (d) procedures i've already tried.
4. I have reset my printer to the factory settings.
5. I put the CD in my computer, run the setup, and do Easy Installation. It gets to the point where I have turned my printer on (YES IT IS ON), and connected the printer to my computer via USB (YES it is connected - i can create the printer on my computer directly by using this very USB cable).
5.1 - After setting up the printer on my PC, i have UNINSTALLED the drivers using MP Drivers Uninstaller. Then tried to set up wirelessly.
6. The software seems to find the printer. It says it is communicating with the printer. I get an error "there was an error with the printer." That's all, nothing else. I NEVER get the next step where it has detected access points.
7. I have repeated this 7 times now, using different cables, different USB ports on my PC, uninstalling, reinstalling, etc. Still same result.
8. The printer worked perfectly fine connected to my old network where i had my own modem+router. My cable company insisted I have their modem/router unit because of the phone bundling I signed up for. There is no manual for it and there is NO help on their website.
What else can I try?
Susan
