PIXMA MG3620 won't print, copies OK

[bobBOB4]

I reinstalled this printer to my laptop in the wireless mode.  All the steps were completed without any issues.  It shows the connection was completed successfully.  The problem is when I try to print a "TEST PAGE" or any type of print request, the printer displays a status of Error-Printing.  It does not provide any error code number(s)!  The printer can make copies in color or black & white without any problem.  Any suggestions?

[Patrick]

Hi bobBOB4,

What version of Windows is installed on your computer?
If you are using a Mac, what version of the macOS is installed?

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.