Unable to connect MX532 printer to new wireless network. Worked fine previously.

[kzurflieh]

I recently had to change my wireless network due to new Verizon equipment.  I am unable to connect my Pixma MX530 wireless printer, although it worked fine on the old network.  I have already tried downloading and installing the latest drivers/software, using the manual wireless setup option, rebooting the router and the printer, resetting the printer to factory defaults and connecting to my MAC computer using USB.  When using manual setup, the printer finds the access point for the network, but after entering the password it fails to connect.  I am sure I am using the correct passcode.  When I tried connecting the computer to the printer via USB, it just never completes.  Any thoughts?  Manual set up gives me two MAC address options - tried both, neither succeed.  There are also two AP options (one AP only, multiple APs) - tried both, nothing.  Would appreciate any thoughts before I toss the printer in the trash and just buy a new one.

[Arthur]

Hello!
So that the Community can help you better, we will need to know more information.

What is the exact model printer you're using (it's usually on the top or front of the unit)?

Any other details you'd like to give will only help the Community better understand your issue.

If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.

If you're outside the USA, please click HERE to find support options in your country.

Thanks and have a great day!

[kzurflieh]

It’s a PIXMA MX532