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Text wont print from Laptpop

bulldog68
Contributor

Hi can anyone help

 

I have a Pixma MG3650.

 

When I print from my PC it works perfectly, when I try to print from my laptop, it wont print text.

 

I am assuming the problem might be with the laptop but not sure - can anyone help to resolve this

13 REPLIES 13

Michael
Product Expert
Product Expert

Hello.

 

Do you print jobs from the laptop come out blank or does an error occur when the print job fails from the laptop?

 

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Hi no error message - it will print everything else except text !]

 

If I print a word doc it will print out any images on the letter head but no text at all

 

It I print a spreasheet it will print the gridlines but no content

 

It will print a picutre without any problems

jrhoffman75
Legend

Are you sure the laptop and the printer are connected? I am assuming the laptop is wifi? Can you try connecting the laptop via USB and see what happens

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic

Hi no it is connected by USB

 

 

Hi no error message - it will print everything else except text !]

 

If I print a word doc it will print out any images on the letter head but no text at all

 

It I print a spreasheet it will print the gridlines but no content

 

It will print a picutre without any problems

Try reinstalling the printer driver. 

 

Are re both computers using the same operating system?

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic

No Pc  is windows 7 laptop window 10  - but the printer was working without problems from the laptop, I got a low toner message then it stopped printing text.

 

I changed the cartridge making sure all the tape etc was off it but the laptop continued not to print text.

Hi is there anyway I may have inadvertantly set the laptop just to print images and not text.

 

I have had a look in the set up but cant see any options for this - but cant think of any reason why the printer will print text from my pc but the same printer will not print text from my laptop

Perhpas the ink cartridge setting got messed up. This is for my MX472 printer; maybe similar for yours.

 

2017-07-31 (1).png

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic

Hi my setting show printing in black and colour.

 

Just re-installed drivers it still wont print text !

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