cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Text wont print from Laptpop

bulldog68
Contributor

Hi can anyone help

 

I have a Pixma MG3650.

 

When I print from my PC it works perfectly, when I try to print from my laptop, it wont print text.

 

I am assuming the problem might be with the laptop but not sure - can anyone help to resolve this

13 REPLIES 13

Michael
Product Expert
Product Expert

Hello.

 

Do you print jobs from the laptop come out blank or does an error occur when the print job fails from the laptop?

 

This didn't answer your question or issue? Find more help at Contact Us.

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Hi no error message - it will print everything else except text !]

 

If I print a word doc it will print out any images on the letter head but no text at all

 

It I print a spreasheet it will print the gridlines but no content

 

It will print a picutre without any problems

jrhoffman75
Legend

Are you sure the laptop and the printer are connected? I am assuming the laptop is wifi? Can you try connecting the laptop via USB and see what happens

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic

Hi no it is connected by USB

 

 

Hi no error message - it will print everything else except text !]

 

If I print a word doc it will print out any images on the letter head but no text at all

 

It I print a spreasheet it will print the gridlines but no content

 

It will print a picutre without any problems

Try reinstalling the printer driver. 

 

Are re both computers using the same operating system?

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic

No Pc  is windows 7 laptop window 10  - but the printer was working without problems from the laptop, I got a low toner message then it stopped printing text.

 

I changed the cartridge making sure all the tape etc was off it but the laptop continued not to print text.

Hi is there anyway I may have inadvertantly set the laptop just to print images and not text.

 

I have had a look in the set up but cant see any options for this - but cant think of any reason why the printer will print text from my pc but the same printer will not print text from my laptop

Perhpas the ink cartridge setting got messed up. This is for my MX472 printer; maybe similar for yours.

 

2017-07-31 (1).png

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic

Hi my setting show printing in black and colour.

 

Just re-installed drivers it still wont print text !

Announcements
01/18/2023: New firmware version 1.1.1 is available for EOS R6 Mark II
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version 1.0.5.1 is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5
12/07/2022: New firmware version 1.7.0 is available for EOS R6
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/14/2022: New firmware version 1.0.1 is available for CR-X300
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.