cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

TS6320 Wifi printing error

JohnLMc70
Apprentice

I bought a TS6320 finally got it connected to the Wifi, I got my new windows 10 laptop to recognize it as my default printerc but everytime I attempt to print a test page, the printer status screen opens up and says "status: error-printing". I have deleted and re-downloaded the software and drivers a few times, and still the same error I am at a loss on how to get it to print using Wifi.  Please help.

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi JohnLMc70,

 

I know you have already performed this, but please reinstall the driver following the steps below:

 

 1.  Press the Windows key on your keyboard and the letter R, then let both go.

 

 2.  In the Run window, please type CONTROL PANEL and click OK.

 

 3.  Click on View devices and printers (or Devices and printers, depending on your view).

 

 4.  Right click the Canon TS6300 series and left click on Remove device.  Repeat until all TS6300's are removed.

 

 5.  In the upper left corner, click on Control Panel (or the Back button).

 

 6.  In Control Panel, click on Uninstall a program (or Programs and features, depending on your view).

 

 7.  Click once on "Canon TS6300 series MP Drivers" and then click Uninstall at the top.

 

 8.  Follow the on screen prompts to uninstall the driver.  When you click Complete,  the driver is uninstalled.

 

 9.  Once done, please reboot your computer.

 

When your computer restarts, we will reinstall:

 

 1.  Please use the following link:

 

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/ts-s...

 

 2.  Click the Select button next to "TS6300 series MP Drivers Ver.1.01 (Windows)".

 

 3.  Click the Download button.  The drivers will download.

 

 4.  Once the download is complete, open your downloads folder.  To access this, press CTRL and J, then let both go.

 

 5.  Double click "md__-win-ts6300-1_01-ea34_2.exe" to begin the installation.

 

 6.  Follow the on screen prompts to reinstall.

 

Once the installation has completed, please follow these steps:

 

 1.  Press the Windows key on your keyboard and the letter R, then let both go.

 

 2.  In the Run window, please type CONTROL PANEL and click OK.

 

 3.  Click on View devices and printers (or Devices and printers, depending on your view).

 

 4.  Right click the Canon TS6300 series and left click on Set as default printer.

 

Once set, please attempt to print.

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Announcements