PIXMA G3262 - won’t feed paper, unless roller cleaning

[roserivers]

I have a Canon Pixma G3262 that refuses to feed paper during normal printing. However, it will feed paper during the roller cleaning process.

When I hit “Print”, I can hear the rollers moving, then the printer makes internal noises as if it’s printing, but the paper never feeds. It just keeps making those noises indefinitely. The only way to stop it is to unplug the printer. If I try a roller cleaning test, the printer immediately grabs the paper with no issue, and there’s no residue from the rollers on the paper itself. If I run the roller test without paper, the rollers keep spinning until I insert paper, so it does detect when the paper is there. I’ve tried multiple types of paper, different print sources (AirPrint and the Canon PRINT app), and manually pushing the paper in, nothing works. There are no error messages and no paper jams.

I’ve already tried cleaning the rollers, cleaning out dust from the paper tray, resetting the printer multiple times, and changing paper settings.

The printer was bought new in December 2023, I’ve lightly used it. I can’t afford a new printer right now, so I really need a fix for this. Has anyone dealt with this before? Is there a solution I haven’t tried yet?

Thanks in advance for any help.

[Patrick]

Hi roserivers,

Please follow these steps:

1.  Turn your G3262 on.

2.  Load a few sheets of plain paper into the rear tray.

3.  Press the wrench and screwdriver button one time.

4.  Press the right arrow 3 times to select Maintenance and press the OK button.

5.  Nozzle check will appear.  Press the OK button.

Does the test page print?

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[roserivers]

Unfortunately, I have tried this each time, and it still does not print. I’ve tried each of the cleaning methods in the maintenance tab and the only one that will feed the paper is the roller cleaning.

[Patrick]

Hi roserivers,

When Nozzle check appears on the display of your printer and you press OK, what happens next?

Does your printer make any noises?

What appears on the display?

Does a Support code appear?  If so, what is the code?

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.