TS5100 Series appears offline

[husseinalnajjar]

Hi,

I am having issues after the firmware update the PC wont be able to connect to the printer to print a document over wirless printing, i tried to print through chrome it works but not direct wifi. 

please advise how to solve this.

thanks in advance.

[Stephen]

Hello!

So that the Community can help you better, we will need to know exactly what model printer you're using (it's usually on the top or front of the unit), any error messages you're seeing, and the Computer Operating System you're using (Windows Vista/7/8/10 or macOS 10.x), as well as the way you connect to your device (USB or networked via WiFi or Ethernet).

Any other details you'd like to give will only help the Community better understand your issue!

If this is an urgent support need, please call 1-800-OK-CANON (800-652-2666) weekdays. If you're outside of the USA, please click HERE to find support options in your country.

Thanks and have a great day!

[husseinalnajjar]

The Model of the printer is TS5100, operating system which is used is Win 10, and the printer is networked through wifi, the error message says couldnt connect to printer.

[Patrick]

Hi husseinalnajjar,

First, connect your PIXMA TS5120 to your wireless network:

 1.  Press the HOME button on your PIXMA TS5120.

 2.  Use the arrow keys to select Setup on the Home screen and press OK.

 3.  Use the arrow keys to select Settings and press OK.

 4.  Use the arrow keys to select Device Settings and press OK.

 5.  Use the arrow keys to select LAN settings and press OK.

 6.  Select Wireless LAN and press OK.

 7.  Use the arrow keys to select Wireless LAN setup and press OK.

 8.  Use the arrow keys to select Manual connect and press OK.

 9.  Select your wireless network from the list that appears and press OK.

10.  Press OK.  Once the keyboard appears, use the arrow keys to enter your Wi-Fi password and press OK on each letter/number.

11.  Once entered, use the arrow keys to select OK in the lower right hand corner and press the OK button.

12.  At the Enter passphrase screen, use the down arrow key to select OK and press the OK button.

13.  Press OK at the Connected to the wireless router screen.

14.  Press the HOME button.

Your PIXMA TS5120 is now connected to your wireless network.

Next, reinstall the driver on your comptuer:

 1.  Click on the Windows Start Menu button in the lower left hand corner and then click on the Windows System folder.

 2.  Click on Control Panel.

 3.  Under Programs, click on Uninstall a Program.

 4.  Click on the Canon TS5100 series MP Driver and then click Uninstall at the top.

 5.  Follow the prompts to uninstall the driver.

Once uninstalled, we will make sure that it has been removed:

 1.  Click on the Windows Start Menu button in the lower left hand corner and then the Windows System folder.

 2.  Click on Control Panel.

 3.  Click on View devices and printers.

 4.  If there are any Canon TS5100 series printers in this window, place the cursor over it, press the right mouse button and then click the left mouse button on Remove Device.

 5.  Repeat this until all Canon TS5100s have been removed.

 6.  Restart the computer once complete.

When the computer restarts, please download the latest driver for your PIXMA TS5120:

 1.  Visit Canon's website at: http://usa.canon.com/support

 2.  Type PIXMA TS5120 in the enter a model box and click GO.

 3.  Click on Drivers & Downloads.

 4.  Click the Select button next to "TS5100 series MP Drivers Ver.1.00 (Windows)".

 5.  Click the Download button.

 6.  If a Save dialog box appears, click Save.

 7.  Once the download is complete, open your Downloads folder.

 8.  Double click [mpnp-win-ts5100-1_00-ea34_2.exe].  Files will extract.

Follow the prompts and the installation will complete.