Stuck in ‘Let’s Get Started!’ Loop On Mini Print App

[saiinhidding]

I’ve just gotten the Ivy mini printer and I’ve been trying to get the app to open/realize it’s connected to my iPhone. But I keep getting stuck on the second ‘page’ of the ‘Let’s Get Started!’ Pop up. I cannot get the pop up to go away. I connected and disconnected, made my phone forget the device and did a reset on the mini printer but the app will not continue forward and even pops me up to the wrong page when it comes to connecting to the Bluetooth. And yes the printer is charged. Below is where I am stuck and the location the app sends me too when I click the next button. And every time I open the app this pop up shows up. Even though it didn’t ONE time and I was able to look at the rest of the app and even create an account for canon and such. 

Any help would be really appreciated!!  

 

[Stephen]

Hey there! Which version of iOS are you using?

[saiinhidding]

My current iOS is 17.15.1

[juanmavelasco]

I am having the exact same issue. is there a recommendation here?  thanks,

[juanmavelasco]

Did you hear anything new regarding this issue?  I am having the exact same issue and cannot get it fixed.

thanks,

[Patrick]

Hi juanmavelasco,

Were you able to resolve this issue?  If not, please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your IVY printer and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.