07-23-2024 03:46 PM
I’ve just gotten the Ivy mini printer and I’ve been trying to get the app to open/realize it’s connected to my iPhone. But I keep getting stuck on the second ‘page’ of the ‘Let’s Get Started!’ Pop up. I cannot get the pop up to go away. I connected and disconnected, made my phone forget the device and did a reset on the mini printer but the app will not continue forward and even pops me up to the wrong page when it comes to connecting to the Bluetooth. And yes the printer is charged. Below is where I am stuck and the location the app sends me too when I click the next button. And every time I open the app this pop up shows up. Even though it didn’t ONE time and I was able to look at the rest of the app and even create an account for canon and such.
Any help would be really appreciated!!
07-23-2024 04:03 PM
Hey there! Which version of iOS are you using?
07-23-2024 04:10 PM - edited 07-23-2024 04:10 PM
My current iOS is 17.15.1
08-02-2024 04:52 PM - edited 08-02-2024 04:53 PM
Did you hear anything new regarding this issue? I am having the exact same issue and cannot get it fixed.
thanks,
08-02-2024 04:51 PM
I am having the exact same issue. is there a recommendation here? thanks,
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.