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Stuck in ‘Let’s Get Started!’ Loop On Mini Print App

saiinhidding
Apprentice

I’ve just gotten the Ivy mini printer and I’ve been trying to get the app to open/realize it’s connected to my iPhone. But I keep getting stuck on the second ‘page’ of the ‘Let’s Get Started!’ Pop up. I cannot get the pop up to go away. I connected and disconnected, made my phone forget the device and did a reset on the mini printer but the app will not continue forward and even pops me up to the wrong page when it comes to connecting to the Bluetooth. And yes the printer is charged. Below is where I am stuck and the location the app sends me too when I click the next button. And every time I open the app this pop up shows up. Even though it didn’t ONE time and I was able to look at the rest of the app and even create an account for canon and such. 

Any help would be really appreciated!!

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4 REPLIES 4

Stephen
Moderator
Moderator

Hey there! Which version of iOS are you using?

My current iOS is 17.15.1

Did you hear anything new regarding this issue?  I am having the exact same issue and cannot get it fixed.

thanks,

 

I am having the exact same issue. is there a recommendation here?  thanks,

 

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