Showing results for 
Show  only  | Search instead for 
Did you mean: 

Reset wifi to new router TS3320


I have a TS3320 Printer and i use my cell phone to connect to it (I dont have a computer I can connect to it).  I've recently moved and have a new ISP.  I cant figure out how to reset the WIFI connection on my printer.  Since the printer is already set up via the iphone app to my old router. 


How do i get it to forget my old router and start over with my new one.  It keeps telling me to look for a network starting with Canon_ij but nothing ever comes up. 




Product Expert
Product Expert

Hi Liser333,


Please click HERE and follow the steps to start the setup on your TS3320. On that same page there will be blue links and you will need to select the option for Android or iOS depending on your phone.


If the printer still does not connect to your network with those steps, I recommend contacting our chat team.The real time support would be most beneficial in this case.


To get to the chat feature, click HERE. Once in the chat box, ask to speak to a live person. You will be asked to create a Canon account and once that is done, you will be able to connect with one of our chat agents Monday-Friday 8:00 am to 8:00 pm ET, excluding holidays.


We look forward to hearing from you.