Registration Question & Error 1651

[Banjanan65]

What if it was a gift ?  No receipt available

keep getting 1651 error

[shadowsports]

Greetings,

You do not need a receipt to register a product in the MyCanon portal.  However, you would need proof of purchase for any warranty, repair or support. Like anywhere else, proof of purchase is required.  

[Danny]

Hi, Banjanan65!

So that the Community can help you better, we need to know exactly which Canon printer model you're using. That, and any other details you'd like to give will help the Community better understand your error message issue.  As for your registration question, if you received the printer as a gift, we can usually waive the proof of purchase requirement.  Just put down the date you received the printer and we can just go with that.

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[Banjanan65]

It’s a pixma TS3522… I was able to use it originally wireless with my iPhone and corded with my computer.  The only thing that has changed is a new iPhone and new ink cartridge from subscription.

is there a reset button on this computer where I can start over?  I even went to purchase a new ink cart. Thinking it couldn’t recognize the one I’m usuing

[shadowsports]

Greetings,

Now I understand what's happening.  You received the printer as a gift.  You purchased an ink subscription.  Now the printer is either unable to communicate with the ink subscription service or cannot recognize the status of the ink cartridge correctly. 

Try this:

Canon Knowledge Base - Support Code 1651 Appears - TS3520