Printer won't setup

[Cuse165]

I am trying to set up myself new MG3620 and I am having issues. The setup software does not detect the printer. So it brings me to the help page I try everything on that page. The printer just won't respond. Like hold the WiFi button until the power button flashes. The buttons do not respond do no flash the WiFi button won't flash or turn off. I think my printer is broken.

[Stephen]

Hello!

So that the Community can help you better, we will need to know about the Computer Operating System you're using (Windows Vista/7/8/10 or macOS 10.x), as well as the way you connect to your device (USB or WiFi).

Any other details you'd like to give will only help the Community better understand your issue!

If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options. 

If you're outside of the USA, please click HERE to find support options in your country.

Thanks and have a great day!

[Cuse165 · Accepted solution]

I got it working thanks

[Meir]

How did you fix it? I'm trying to set up a TS302 and I'm also not having the right lights flash, etc. What did you change?

[Cuse165]

I did the setup and when the printer was not found. I did all the help then I got the option to connect by WPS or Wireless by USB I picked USB.

[Meir]

Oh, okay. That's a solution to connecting to the printer, but it's not a solution to connecting wirelessly! Glad it works for you.