Print Studio Pro won't install into Photoshop Elements 24

[MarkJ]

I've had to reinstall Photoshop Elements 24 on my PC after a reinstallation of Windows 11.  Previously I'd used Canon Print Studio Pro as it provides a good printing interface.  After going through the download process, I've been unable to get Print Studio Pro to open even though I see that a Print Studio Pro folder has been created.  Each time I open the PSE photo editor I get a message that one or more plug-ins are unavailable.  Looking at Help/System Info I see that four plug-ins from 4 different files failed to load.  I had no problem with installing Print Studio Pro in the initial installation of PSE24, nor in PSE11.  I've directed the download to the Adobe\Adobe Photoshop Elements 24\Plug-ins folder.  I've also tried the installer's default of a Canon folder, though I can't find any Canon folders containing Print Studio Pro after doing this.

On advice given to another poster with a similar problem (PSE15), I have downloaded the latest printer driver for my Pro-100S but this has made no difference.

Thanks in advance for your help.  

[MarkJ]

Is there someone from Canon who can help with this problem?  As stated in my original post, Print Studio Pro downloaded and worked correctly when I installed it last year.  Is it an issue with PSP having been updated to work with PSE25 and then PSE26, making it incompatible with PSE24?  I understand that it is possible to download a stand-alone version of PSP if you own a Canon camera.  Is it possible to download a stand-alone version of PSP to operate with my Canon Pro-100S printer?

[shadowsports]

I just saw your other post and see you are running Windows 11. 

https://community.usa.canon.com/t5/Professional-Photo-Printers/Pixma-Pro-100s-amp-Canon-Print-Studio...

The latest version of PSP for Windows is v2.2.4

This version shows support for PSE 24

Here's a download option from Canon Hong Kong.

Take a look at the release notes. They're pretty extensive. 

Print Studio Pro Ver.2.2.4 (Windows) https://share.google/4VkrozMQ4pyuiIebz

Note, this is a plug-in 🙂

Downloads like this are typically available for printers, not for cameras.

[MarkJ]

Thank you for the link you provided.  I've tried it and gone through the process, however on opening up Photoshop Elements Editor, I still get the message: "One or more plug-ins are currently not available on your system."  Checking under Help/System Info I see the following: 

Optional and third party plug-ins:

Canon Layout Plug-In for Print Studio Pro 2.2.4.0
Canon Print Studio Pro 2.2.4.0
Canon Print Studio Pro Export 2.2.4.0
PSP 2.2.4.0

 Plug-ins that failed to load:

Canon Layout Plug-In for Print Studio Pro NO VERSION - - from the file “CNPSPPLayout.8li”
Canon Print Studio Pro Export NO VERSION - - from the file “CNPSPP03.8be”
Canon Print Studio Pro NO VERSION - - from the file “CNPSPP01.8li”
PSP NO VERSION - - from the file “CNPSPP02.8bf”

This what has been happening all along using the link for PSP provided for the Pro-100s on the Canon website.  I can see that the Plug ins folder in PSE24 now has files where there were none previously, but PSP does not work.  I can't work out why.

[shadowsports]

Hi Mark,

Let me ask my colleague jrhoffman75 (John) to look at this thread.  He has the pro100 and uses it with LrC.  He's very good with plug-ins. 

[MarkJ]

Thank you Rick - much appreciated.  It's now past midnight here, so I'll check in again tomorrow.

Cheers
Mark

[shadowsports]

He's here in the US with me.

I don't think Canon support will open until Monday. 

[jrhoffman75]

My Windows PC is W10. 
Since I can’t upgrade to W11 my primary computer is now my MacBook Air. 
I have Parallels installed, which lets me run a virtual W11 computer on the MacBook

I just installed Ps and PSP in Parallels. Ps and PSP both installed but when I run the plugin installer it generates an error message that a compatible version of Ps isn’t installed, so I am not even getting as far as you. Sorry I can’t help. 

In a different post it was stated that a standalone version of PSP could be downloaded if someone had a Canon camera. There is no standalone version of PSP. For later printers, like Pro-200, there is a new product called Professional Print and Layout which does have a standalone version. It is not compatible with Pro-100. 

[MarkJ]

Hi John

Thanks for looking into my problem. At one point I used Copilot to try to get to a solution. After a few dead ends I was told that there was a standalone version of PSP available through the camera section of Canon's website.  I thought I'd found the solution (though it may have been Professional Print and Layout) but I got to a point where I had to enter my Canon camera model and serial No.  I don't have a Canon camera so couldn't proceed.  However, from what you're saying PP&L would be incompatible with my Pro-100s.  I'm hoping that Canon support gets to see my post and can come up with a solution.  I found the PSP interface much easier to use than the PSE printing interface.  

Cheers, Mark

[shadowsports]

Mark,

Support will not see your post here.  You will need to open a case for assistance.  

For US products:

https://myprofile.americas.canon.com/us/

For all others:

https://global.canon/en/support/