Pixma TS3522 Unable To Communicate Over Network

[cjuq86]

I am beyond exhausted and stressed with this issue with my printer. Funny thing is I never had this problem until I signed up for the flex ink subscription. I NEED MY PRINTER BACK WORKING PLEASE AND THANK YOU.

So I have downloaded and re-down loaded the software for the PIXMA TS3522 and It gives me an error every time I try and print the test page. E24 is error code on LCD on Printer and 1651 is what I receive from my laptop. This is ridiculous and I need it to stop now and I know what is going on here because it didnt happen until I paused my subscription. I bought the printer myself Canon didnt buy it for me so get it unrestricted asap.

[ArthurJ]

Hi,

I recommend reaching out to Canon support for this issue. You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you. 

[cjuq86 · Accepted solution]

Thanks Arthur J but I have already registered the printer. However, I have finally found out the issue has been all this time. The culprit is the ink subscription service that is absolutely ridiculous by the way. I will do another post later to explain that situation, but thanks for your reply.

[kirdcbravo]

Hi cjuq86,

How did you solve your issue? Because I am in the same situation right now. Same error code and everything and also, I recently cancelled my pixma subscription too so could it be the same issue as yours? I have been trying to fix my printer for 2 hours now and it is still giving me E24 and then the 1651. I printed my printer's network info and it says there is no problem. Please help!

Kir

[cjuq86]

I reached out to them and they told me I would have to re-enroll into the plan again OR basically you will have to purchase your own cartridges to replace the subscription one's. That plan is a complete RIP-off and especially since they STILL owe over over 100 prints. They even began deducting prints from me before I ever received the ink from them and at that time had my own cartridges in there. I do not recommend this service to anyone. They block your printer from communicating over the server and trust me I spent several hours trying to deal with this and the least they could do is give me my prints that are owed to me.

[Banjanan65]

I’m having same trouble.  Went to re register and it says serial number already registered

[tooltec34]

Did replacing the ink cartridges automatically fix the problem? Or is there more to the process?  I am having this exact probblem.