cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Pixma TR8620 photo problems with switch to Win11

mdarnold
Apprentice

Over the holidays I "upgraded" from a Windows 10 computer to a new Windows 11 computer.  I loaded the latest Canon printer drivers from the Canon website, but now all the "black" in my photos is printed as purple (when I am printing in Photo mode). If I print onto glossy photo paper with "standard" selected, I get black properly printed, but the black ink wipes off very easily.  I've run printer maintenance multiple times, deleted the printer drivers and reinstalled, run printer checks, and everything looks good except the photos.  BTW, I am running the glossy photo paper from the rear feed tray due to it's stiffness, if that makes a difference.

The old Win 10 computer still prints gorgeous photos, as long as you're willing to wait forever. (~10 year old computer).

Any ideas what's going on????  I'm about ready to return the Win11 new computer and learn new lessons in patience.

1 REPLY 1

ArthurJ
Product Expert
Product Expert

Hi,

Based on this type of issue,  I recommend you reach out to Canon support. Our team will be able to assist you in real time with this matter. You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you

Avatar
Announcements