imageCLASS MF656Cdw Computer can't communicate with scanner

[KPed24]

Cannot communicate with any of the scanners. The scanners may not be connected, or may be turned off

I'm normally not so negative, but GOSH I HATE CANON! I just bought a Canon MF656CDW and have had problems with it since day 1. Why did I ever switch to Canon?! If I hadn't spent all this money on this printer and a ton of money on toner cartridges, I'd throw this brand new printer in the garbage! I'd like to demand my money back and GO BACK TO HP PRINTERS! 

I spent almost two hours on the phone with a Canon tech getting everything going fine. That lasted for two days and now I'm having issues! 

Please help me! Don't tell me to reinstall the drivers, restart the computer/printer, yada yada yada! I've done all this with a specialist a few times during my two hour phone conversation last time I called! 

[Danny]

Thanks for joining the conversation, KPed24!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[shadowsports]

Hi Kped24,

I'd like you help with your issue(s).  Please respond to Danny's question(s), and also provide your connection method (wired, wireless, USB?)  I own 2 Canon lasers (no issues) and believe I can help.  😃