03-12-2021 12:27 PM
I recently bought a Pixma ip8720 and have tried for 3 days now to get it to work wirelessly without any success. It works fine when connected via USB, but just will not connect via wifi.
When I print the network config page it shows that it's connected to the network and when I use WPS my router says the device has successfully been added, but when I scan for printers nothing ever shows up. When I use the Canon installer it gets all the way to the connect to network screen, searches for 1-2 minutes, then says it cannot detect the printer. I've even tried manually added it, but no luck so far. I have tried installing it both cordlessly and while connected via USB and the exact same thing happens.
I'm starting to think there is some sort of network security issue. I even disabled my firewall in Windows to see if that helped, but it didn't.
Help...?
04-16-2021 02:50 PM
Hi jhmills3,
Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below:
https://mycanon.usa.canon.com
04-17-2021 01:40 PM
02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
RF24-105mm F2.8 L IS USM Z - Version 1.0.9
RF100-300mm F2.8 L IS USM - Version 1.0.8
RF50mm F1.4 L VCM - Version 1.0.2
RF24mm F1.4 L VCM - Version 1.0.3
01/27/2025: New firmware updates are available.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.