PIXMA iX6820 Network Setup Instructions are WRONG!

[Renaldo]

According to Canon, the ix6820's pre-set printer admin password is the printer's serial number. This information is WRONG!

The printer"s pre-set admin password is not the printer's serial number!

After setting it up, print the network settings by holding in the stop/cancel button until the power light has flashed 6 times.

The printer's default password will be on the last line of the network printout page!!!

After a frustrating several hours of both carefully following the published instructions for my brand new printer AND then after interacting without success with Canon support via chat, I finally gave up and returned the first one I bought. Setting up the network interface of my brand-new PIXMA ix6820 had proven impossible. Nothing worked. Couldn't get past the printer's pre-set admin password to save new settings.

I ordered another, figuring that the network interface on the first one was somehow defective. But upon opening and setting up the second one, I encountered the exact same problem, namely the printer has a pre-set admin password that will stop you from saving any changes to the network settings. It took me quite a while to figure out but I finally, as a last resort, I tried printing out the network configuration page... AND THERE IT WAS!

Again, I repeat:

The last line of the network printout page for the PIXMA ix6820 reveals the printer's (actual) pre-set default password!!!

[Edited to remove all caps per Community Guidelines]

[jadler2]

Hi Renaldo,

Thank YOU for sharing! I've been trying for hours to find the password. Your solution worked for me! Canon should hire you.

Thank you!

Josh

[CupcakeCowboy]

This worked for me.  I was about to buy another and return this one thinking the same thing, must be something defective, or they printed the wrong serial on the sticker.  I owned one of these before I bought this new one, had it about 8 years, it broke, so i got another, it's still a great value for the large size it prints.  On my old one, the serial number was the password. On this one, it is the password printed on the network printout sheet, as this post states.  I think it may just be the new firmware, I don't recall having 3.0 on the old one.  Really crazy that canon updated how this printer login operates, but did not update the manual or anything, and apparently as OP states, customer support doesn't know it either.

Thanks a bunch, I bought the same printer I had before because I know how to operate it, ran into this, and I thought I was gonna have to return it.  This was easy, load paper, hold the cancel button until 6 flashes, printed the sheet with the password at the bottom.

[tronnei]

Wow, thanks so much for this. Incredible that Canon has not updated their online knowledgebase & manuals for this. I tried the serial number and "7654321" which many online sources say is the default password but neither of them worked. If I hadn't found your post I'd still be pulling my hair out. THANKS!