04-15-2026
08:42 PM
- last edited on
04-16-2026
07:57 AM
by
James_C
My printer is offline and I've tried everything I know to fix this! I had it working before but now I'm stuck...any suggestions?
04-15-2026 11:10 PM
Welcome to the forum!
So that the Community can help you better, let us know how are you connecting? Which version of Windows or macOS you are using? What is the exact error message? Any other details you'd like to give will only help the Community better understand your issue. The forum is not intended for immediate support. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE
04-15-2026 11:10 PM
If you are connected to a pc and lost your connection, turn the printer on and reboot your laptop or pc. If that does not restore you connection answer these questions:
What operating system do you use? If a laptop, do you have a usb/printer cable?
04-15-2026 11:28 PM
I have Microsoft windows 10 on my PC
04-15-2026 11:29 PM
I have Microsoft Windows 10, and no cable. My printer worked before, when I printed a March Madness bracket....but not now. It sometimes prints blank pages
04-16-2026 09:58 AM - edited 04-16-2026 10:01 AM
Unless you need wireless, use a printer cable, far, far, less trouble. Many times if a 2.4ghz wireless signal is weak and loses connection even for a few seconds, during a print job the spooler fills up and then the printer just sits there doing nothing or spits out blank pages. I owed a computer tech company for businesses, and I had one fast rule for all my clients (and some were quite large) Never connect a printer wirelessly.
Windows key + R, type services.msc, and hit Enter.Locate the Print Spooler service in the list.
Right-click on Print Spooler and select Stop.
C:\Windows\System32\spool\PRINTERS03/17/2026: New firmware updates are available.
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