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PIXMA iP8720 unable to detect printer wirelessly

kellyntrapp
Contributor

I'm unable to complete my installation with full software package into my MAC OS15.  it is not detecting or finding my printer.  I've tried wirelessly and USB cable and nothing.  What do I do?  I'm unable to register my product as well, it is not accepting the correct serial number from the back of the printer.  This printer was purchased from Amazon.  Someone help please!

5 REPLIES 5

Tiffany
Moderator
Moderator

Welcome to the forum!

So that the Community can help you better, let us know the model printer. 
Any other details you'd like to give will only help the Community better understand your issue. The forum is not intended for immediate support. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE

kellyntrapp
Contributor

my printer is a PIXMA iP8720 printer and trying to install software 

 

I just purchased a PIXMA iP8720 printer.  Unable to detect my printer, install all software and unable to register my product with the serial number on back of printer. 

The printer serial number will be located on the back or side of the printer.

kellyntrapp
Contributor

I entered the exact serial number that is printed on a white label in back of my printer.  Canon does not accept it and trying to register my product. 

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