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PIXMA TS8320 offline error after buying new router

luckyorep
Apprentice

HI I bought a new router and now my printer is offline. I need help with this

2 REPLIES 2

Tiffany
Moderator
Moderator

Welcome to the forum!

So that the Community can help you better, let us know how are you connecting? Which version of Windows or macOS you are using? 
Any other details you'd like to give will only help the Community better understand your issue. The forum is not intended for immediate support. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE

jadotex513
Apprentice

@luckyorep wrote:

HI I bought a new router and now my printer is offline. I need help with this


Hello,
Your printer is likely offline due to a network change from the new router.
 Try this:
- Reset the printer’s Wi-Fi settings (usually via a small button on the back)
- Reconnect it to the new router’s network
- Update the printer’s IP address in your system or app settings

If needed, check your printer model’s support page for exact steps. This should bring it back online.

Best Regards,
Jadotex Henry

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