06-19-2022 11:08 PM - last edited on 07-31-2024 09:39 AM by Danny
I have run into an issue where after successfully connecting my TS6400a printer to my local WiFi network. I get to the step where I download the "win-ts6400-1_1-n_mcd.exe" and try to run it, I get an error telling me "To install the software, you must be logged in to an administrator account." I AM the Administrator on this computer. Please help!
Solved! Go to Solution.
06-20-2022 11:59 AM
Hi,
Please click the link below since the shortcut would not open. Once the support page opens for the printer, select the drivers and download tab. Please select the TS6400 series MP driver.
06-20-2022 10:52 AM
Hi,
To begin troubleshooting, please try downloading just the printer/scanner driver and software by clicking HERE.
Let us know if that file was able to download/install.
06-20-2022 10:56 AM
No, I am not able to download as I get a message stating that site can't be reached.
06-20-2022 11:59 AM
Hi,
Please click the link below since the shortcut would not open. Once the support page opens for the printer, select the drivers and download tab. Please select the TS6400 series MP driver.
06-20-2022 12:46 PM
Thank you so much for your help! Your solution worked and I now have a printer I can use.
07-30-2024 06:32 PM
Hi ! I have the same error for a Canon TS3500. Any advice?
07-30-2024 06:46 PM
Hi! Since this is a thread that has been inactive for quite a while, please create a new thread for the specific issue you're experiencing. Be sure to include your exact model printer in the TS3500 series. The forum is not intended for immediate support. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE
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