08-22-2022 11:42 AM - last edited on 08-25-2022 09:22 AM by Danny
Hello everyone. I am facing the following problem: While for a long time I was using
Canon Inkjet Cloud Printing Center without any problem to send documents for printing through the dropbox app, suddenly it won't let me sign in to this app. In particular, when I enter my dropbox account credentials, it gives me the message that they are incorrect. I emphasize that the credentials are NOT wrong, I carefully enter them one by one. I also log into my dropbox account normally if I open a new tab in the browser and enter the same credentials. Also to mention that other applications such as onedrive work normally in Canon Inkjet Cloud Printing Center. Does anyone have the same problem? I am attaching screenshots. Thank you for your help!
Solved! Go to Solution.
09-11-2022 11:06 AM
Problem solved. Now I can use the Dropbox app and send prints remotely! Thanks Canon!
08-22-2022 11:51 AM
Welcome to the Canon forum!
So that the Community can help you better, we will need to know the exact model Canon equipment you are using and which operating system is running on your computer (i.e. Windows or macOS, and which version). Any other details you'd like to give will only help the Community better understand your issue. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE
08-22-2022 12:02 PM - edited 08-22-2022 12:03 PM
Thanks for pointing it out! I use either the Canon TS5150 (https://www.canon-europe.com/printers/pixma-ts5150-series/specifications/) as shown in the center at the top of scn 1 I posted earlier either the Canon G3420. For printing I use Canon's cloud print service from https://cs.c-ij.com/co/login
either via Android 11 mobile phone or Windows 11 laptop. The result is the same... (scn 3)
08-25-2022 08:52 AM
The PIXMA G3420 isn't supported by our team here at Canon USA. If you're not in the USA, please visit Canon in your country or region for help here.
08-25-2022 12:02 AM
There is no solution in this forum. I have searched. Please help.
08-24-2022 04:52 PM
I have the same problem with the Canon GX7010. This extremely important.
08-25-2022 08:50 AM
This model isn't supported by our team here at Canon USA. If you're not in the USA, please visit Canon in your country or region for help here.
08-24-2022 04:53 PM
This represents a huge problem. Not being able to logging in Dropbox.
08-25-2022 12:01 AM
Canon any solution to this problem?
08-25-2022 08:47 AM
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