05-29-2024 09:35 AM - last edited on 05-31-2024 01:38 PM by Danny
I recently moved. Printer and laptop worked fine. Now unable to find drivers for printer. Have operating system Windows 365. Setting up printer says unable to find drivers.
05-29-2024 09:36 AM
Thanks for joining the conversation, stephencalison!
So that the Community can help you better, we need to know exactly which Canon printer model you're using. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
Thanks and have a great day!
05-30-2024 01:49 PM
Printer is a TR8620a
Windows 11 Home in S mode
05-30-2024 02:05 PM
Hey there! Tap this link: https://canon.us/TR8620asetup
Then tap the link for Win 10 S mode. It'll walk you through the steps!
05-29-2024 10:00 AM
Greetings,
Please take a closer look at your printer and your operating system.
The model of your printer should be printed somewhere on the front of the device. You can also look at the back or bottom of the device for a sticker which should include model and serial number information.
Windows operating system. Microsoft hasn't made a Windows 365 operating system. If newer, I suspect it might be windows 10, or 11.
We can provide help once you tell us the model of your printer and the operating system you are using it with. 😀
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
05-30-2024 02:02 PM
MS hasn't made 365 the OS name yet.
You can get the most current software here, stephencalison: https://canon.us/TR8620asetup
05-30-2024 02:12 PM
@Stephen wrote:MS hasn't made 365 the OS name yet.
Maybe in about 350 years... LoL 🤣 I'll probably be long gone.
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
05-30-2024 02:33 PM
My very personal opinion/prediction is that Microsoft will incorporate Office and Windows into its subscription with the next big update and rebrand the whole thing to just Microsoft 365—no more Windows.
09/26/2024: New firmware updates are available.
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07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
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