Does anybody have any magic for me?
My images will not open in Professional Print and Layout Software 1.3.0 (Windows 10 64-bit). I have tried to drag-n-drop them and I've tried using File>Open but I get the same result... nothing. The images (JPG, TIFF, etc.) will not load and I get no error message.
The problem seems to be related to Photoshop Elements (19.0). I am able to get other images to open, but the images that won't open have been edited and saved in Photoshop Elements.
I have tried printing with the PPL plugin for Photoshop Elements and I get a unspecific printing error, so that doesn't work either. Honesty, I'd prefer to print directly from Professional Print and Layout, but again, the files won't load.
If I read a problem file in to Paint and save it, PPL will then open it. Seems like I will lose lots of picture information doing that though.
Very frustrating. If PPL gave me an error code or message about why the file won't load, I could at least do some more troubleshooting.
Excuse my bluntness but honestly, I can't believe that users spend thousands of pounds on kit and you can't get the basic software to work properly. I've also tried to log on to a new account with and generate a ticket and now that doesn't work either. I actually need the stupid printer to work now. Not tomorrow, or in a few days time.