11-15-2025
08:48 AM
- last edited on
11-18-2025
11:47 AM
by
Danny
I have a tr8620 pixma Canon printer I have been using. All of a sudden it stopped connecting to my samsung galaxy computer with windows 11. It is an ARM processor. When I uninstalled the printer to reinstall to fix as directed, I get the message that the driver download is not supported by the computer. Help
11-15-2025 09:12 AM - edited 11-15-2025 09:13 AM
Did you download from here?
https://support.usa.canon.com/kb/s/article/ART180651
Also when you may need to suspend your anti-virus program in order to install this software.
And your pc may be in S-mode which will also stop any install except for programs from the Microsoft store. (I doubt that this is the issue however)
11-15-2025 11:31 AM
I downloaded from the Canon official site.
05/13/2026: New firmware updates are available.
EOS R5 Mark II - Version 1.3.0
EOS R6 Mark II - Version 1.7.0
03/17/2026: New firmware updates are available.
SELPHY CP1500 - Version 1.0.7.0
01/20/2026: New firmware updates are available.
10/15/2025: New firmware updates are available.
Speedlite EL-5 - Version 1.2.0
Speedlite EL-1 - Version 1.1.0
Speedlite Transmitter ST-E10 - Version 1.2.0
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.