PIXMA TR8520: iPad Air connection to Canon printer

[FancyOne80]

I recently purchased a new iPad Air.  I have a Canon printer which worked perfectly before this new purchase.  All my other devices worked perfectly too.  Now nothing works.  I think I need to add this new device but not sure how to do this.  WiFi connection looks good.   Do I need to download a new driver or??  

[Tiffany]

Welcome to the forum!

So that the Community can help you better, let us know what model printer. Which version of Windows or macOS you are using? How are you connecting? Any other details you'd like to give will only help the Community better understand your issue. The forum is not intended for immediate support. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE

[FancyOne80]

Canon printer is Pixma TR8520.  The new computer is an iPadOS18.1.1.  I have a wireless connection.  

[jrhoffman75]

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@FancyOne80 wrote:

I recently purchased a new iPad Air.  I have a Canon printer which worked perfectly before this new purchase.  All my other devices worked perfectly too.  Now nothing works.  I think I need to add this new device but not sure how to do this.  WiFi connection looks good.   Do I need to download a new driver or??  

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What other devices are you talking about? Are you saying that the printer worked with your previous iPad? What printing app did you use? 

[FancyOne80 · Accepted solution]

I downloaded the Canon print app and was able to fix my connection issue. Problem solved! Thanks for your response!