09-24-2026 10:29 AM
Have had this unit for a year with no issues. The other day the operation panel didn't fire up. Doublechecked the wired connection at both printer and PC, shut off power for a couple of minutes, no help. The printer is getting power but the operation panel is dead. Does it need service or should I replace?
09-24-2026 06:46 PM
Greetings ,
I hope you're within your 1-year warranty. I'd power it off, unplug the device, then press and hold the power button for about 15 seconds.
Following this I'd plug it back in and power it back up. If the screen doesn't come on, the device will require service or replacement.
~Rick
Bay Area - CA
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