PIXMA TR4722 Firmware, error cannot connect to server

[JJWood62]

Error of: "cannot connect to server."

[Tiffany]

Welcome to the forum!

So that the Community can help you better, let us know how are you connecting? Which version of Windows or macOS you are using?  Any other details you'd like to give will only help the Community better understand your issue. The forum is not intended for immediate support. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE

[JJWood62]

Windows 11 + Linux

[shadowsports]

Greetings @JJWood62 

@Tiffany asked about your connection method and OS?  Your reply included the operating system only.  

The printer requires a connection to the internet in order to be able to check /  upgrade the firmware using its LCD.  

If it has a connection to the internet, the following are common reasons why firmware updates might fail.  Firewall, 3rd party anti-virus or DNS settings can keep it from communicating with the update servers.  

Upon review, I don't see any available firmware posted for the TR4722. It's possible none is available.  

Canon Support for PIXMA TR4722 | Canon U.S.A., Inc. https://share.google/6VHrgE4mLDMgQq9EK

You can check the support portal periodically, and also on the printer.  

[JJWood62]

Thank you Rick,

Printer is connected with USB cable & has an assigned IP address on the LAN. Printer will only print from Android phone; it will also scan from laptop. I thought maybe the firmware was the issue.

[JJWood62]

Thank you Rick,

Printer connected with USB cable & assigned IP addresd. Printer only print from Android phone; laptop can scan. I thought maybe the firmware was the issue.

[shadowsports · Accepted solution]

Greetings,

Have you installed the printers driver from its support portal? If you are using USB, this should be done before connecting the printer.  The installer will prompt you to connect the printer.  

The TR4722 does not support multiple simultaneous connection methods.  You should use one or the other connection method.  This could be why you are having difficulty.  I suggest you pick one or the other. Recommendation: A wireless connection is the most flexible since it allows any device connecting to the same network, regardless of its connection method to utilize the printer.