03-23-2024 12:43 AM - last edited on 03-23-2024 01:43 PM by SamanthaW
Printer is on and connected to wifi but says it offline on the PRINT app. When I try printing a pdf on my Mac the printer doesn’t show up
03-23-2024 08:25 AM
Hello!
So that the Community can help you better, we will need to know more information.
What is the exact model printer you're using (it's usually on the top or front of the unit)?
Any other details you'd like to give will only help the Community better understand your issue.
If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.
If you're outside the USA, please click HERE to find support options in your country.
Thanks and have a great day!
03-23-2024 01:21 PM
Pixma
03-23-2024 01:38 PM
The model will be on the front or top of the printer, It will be something like PIXMA TS45xx with the x's being 2 numbers other than 0!
03-23-2024 01:40 PM
Pixma tr4527
03-26-2024 04:23 PM
Thanks for clarifying! We appreciate the info, though we need to let you know that the PIXMA TR4527 is not supported by our team here at Canon USA since that printer isn't available in this country. If you live outside the United States, please click HERE and select your country to find support in your part of the world. Your fellow Community members are still welcome to offer their advice.
Thanks for choosing Canon!
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