PIXMA MX925 Poor print quality when printing in Office365

[YvesDurnez]

I'm printing with a Canon MX925. 

Printing Word documents or Excel-sheets are very poor print quality. Word documents are partially printed and the characters are not readable. Excel tables become wavy.

If I convert the same document to PDF, the print is perfect.

Printing photos via Adobe Photoshop is also perfect.

All printer testing, cleaning and alignment has already been carried out.

[jrhoffman75]

The printer has dye ink cartridges for photos and non-text documents and a pigment black cartridge for text documents.

Sounds like your problem is with the pigment cartridge printing.

Have you run a nozzle check after cleaning?

[YvesDurnez]

Dear John, thanks for your reply.

I don't think this is the cause.
a Word document with images or an Excel sheet with a graph are unreadable. The same documents in PDF are printed out perfectly.

Yves

[jrhoffman75]

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@YvesDurnez wrote:

Dear John, thanks for your reply.

I don't think this is the cause.
a Word document with images or an Excel sheet with a graph are unreadable. The same documents in PDF are printed out perfectly.

Yves

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Sounds like it is an MS problem then. When you say Office 365 are you using individual software applications downloaded to computer or an online version?

I subscribe to Office 365 but the apps are on my computer. I have no issues with printing. (Do not have your printer but has have had multiple Canon printers and never had a printing problem with MS).