PIXMA MX922 - Missing Scanner Drivers Windows 10

[bpbowser]

Technical Problem: I had to reinstall the PIXMA MX920/MX922 software on a Windows 10 desktop. After downloading and installing the drivers from your website, my Canon Quick Menu contained everything except the scanner drives. I deleted the files and reinstalled them using the original PIXMA MX920 setup disk, but there were still no scanner drives in the Quick Menu.

Support Problem: Since Canon does not have an email address for technical support, I called 800-652-2666 and was asked for the telephone number given when I set up My Canon Account. I WAS NEVER ASKED FOR A PHONE NUMBER in My Canon Account, and there is no way to provide one. I attempted to do so via myprofile.americas.canon.com/us and canon.us/account, option Get Support. Consequently, I have no scanner and no way to get help for my technical problem.

After enjoying seven Canon products without problems, do I need to return to HP?

[Stephen]

Hello, and welcome to the Canon Community.

I'm sorry you're having such a hard time getting through to support. I'll try to clear up some things for you.

First, you'll need to verify your MX922 is registered, otherwise, our techs won't be able to verify your support entitlements, so they can't speak with you. To do that, head to https://canon.us/account 

Once you're there, you'll see all your registered products on the main screen. This is mine:

If you don't see your MX922 listed, tap "Register a New Product" under "Product Quick Links" or "Product Registration" along the navbar on the left.

If it is there, you just need to verify/add your phone number to your account. For that, tap "My Address Book" along the left bar:

Take a look at the address and phone number(s) listed. Add or modify as necessary.

Once it's updated, you can tap the "Service & Support" button on the bottom left of the navbar, then the bright red "GET SERVICE & SUPPORT" button to the right of your printer.

The next page details your available support options based on your warranty/CarePAK PLUS status and support hours.

I hope this is helpful!