PIXMA MX492 No scan option anymore on Mac

[Aimee1]

I am able to print on macbookpro. I used to be able to scan using applications/printers and scanners. Not it is not an option to select scan. How can I scan something from Pixma 492 to Macbook pro? Thanks.

[Stephen]

Hi, Aimee1!

So that the Community can help you better, we will need to know more information:
• Do you see any error messages?
• Which version of macOS are you using?
• How do you connect to your printer (USB or WiFi)?

Any other details you'd like to give will only help the Community better understand your issue.

If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.

If you're outside the USA, please click HERE to find support options in your country.

Thanks, and have a great day!