01-20-2025
08:42 PM
- last edited on
01-20-2025
09:18 PM
by
StevenMOD
Hello,
I was recently gifted a much need Cannon Pixma MG6120. PIXMA MG6120 has been retired. Product support is no longer available. Driver and content updates are not being made. Does anyone know if/where I can get the software and updates? Any suggestions would be greatly appreciated.
Thanks,
Amanda
08-12-2025 03:20 PM - edited 08-12-2025 03:21 PM
Just some general comments for this thread.
In situations like these, it's important to consider the following.
The MG6120 is 14yrs old. It's not possible for any manufacturer to support products in perpetuity.
We'd all love it if appliances, peripherals and computers could last forever. Most people don't keep cellular phones, computers or printers for 10 plus years. Apple and Google won't support mobile devices that are end of life, Microsoft and Apple won't support operating systems or hardware typically after 10 or more years.
Another reason for this is parts availability. Canon doesn't manufacture all of the parts used to manufacture their products and if a vendor stops producing parts, then it cannot be repaired. Hardware and architecture is constantly changing and some hardware cannot be supported under more modern operating systems or hardware architecture. Canon like other manufacturers do their best to support a product as long as they can, but in some cases it can't be done. This can impact a products life cycle and service life.
So it's not unreasonable to expect that a product cannot be supported forever. Canon does have an upgrade program that offers a small discount and free shipping. They have specialists who can help you identify a new product that'll fit your needs and budget.
They can be reached at the number below.
Canon Upgrade Specialist at 1-866-443-8002, available Monday through Saturday.
Hope this is helpful.🙂
~Rick
Bay Area - CA
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