04-13-2020 01:23 PM - last edited on 06-14-2024 01:50 PM by Danny
My MG 5520 won't print. I reloaded the drivers. The printer is on the wifi and the computer is on the wifi but the computer will not 'talk' to the printer. I can't find the correct USB cord to connect it directly. When I looked at the properties of the printer (on the printer itself) I noticed it did not have an IP address listed. That was blank. Could that be the problem? How do I find out its IP address?
It would not print the test page. It gives me a 'printer is offline' error
I can make copies on the printer and it has ink
I did get a new router but I connected the printer to the new router using the printer's menu.
Thanks for any advice!
Diane
Solved! Go to Solution.
04-14-2020 10:21 AM - edited 04-14-2020 10:25 AM
HI Diane,
If the IP address field on the printer's display or status page is not populated, I doubt its connected to your wireless network. The fact that it shows offline s further proof of this.
Have you logged into the router to look there. It will show a list of attached devices. Once you know what it's IP address is, see if you can ping it.
The printer will only connect to a 2.4Ghz broadcast, so of your router is dual or tri-band, try giving each network its own SSID name and see if that helps.
I also suggest using the latest drivers for your OS to perform the installation:
~Rick
Bay Area - CA
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04-17-2020 10:33 AM
Not sure what you mean, but ok.
04-05-2022 01:18 PM
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