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PIXMA MG3620 won't connect to 5 GHz router

Surferboy
Apprentice

Help !  I have a MacBook Air lap top and I have a Canon all in one printer . It will not connect wirelessly, because I have 5 MHz  wifi and the 3620 will only connect to 2.4. I purchased a USB  cord to connect the printer and  it still will not print.  I dont know what else to do.  I am not a technical person at all.  I need help that I can understand!! 🙂

1 REPLY 1

jrhoffman75
Legend
Legend

@Surferboy wrote:

Help !  I have a MacBook Air lap top and I have a Canon all in one printer . It will not connect wirelessly, because I have 5 MHz  wifi and the 3620 will only connect to 2.4. I purchased a USB  cord to connect the printer and  it still will not print.  I dont know what else to do.  I am not a technical person at all.  I need help that I can understand!! 🙂


Did you download and install this printer driver?

Screenshot 2024-06-21 161704.jpg

Then add the printer to your compouter:

adding printer for macbook air - Search (bing.com)

John Hoffman
Conway, NH

1D X Mark III, M200, Many lenses, Pixma PRO-100, Pixma TR8620a, Lr Classic
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