PIXMA MG3620 can't connect to wireless

[Golft18]

I just purchased a MG3620 and I can’t get it to connect wireless. I have went through all the trouble shooting in an find on still nothing. 

[Tiffany]

Welcome to the forum!

So that the Community can help you better, we will need to know which operating system is running on your computer (i.e. Windows or macOS and which version). How are you connecting?  Any error messages? Any other details you'd like to give will only help the Community better understand your issue. The forum is not intended for immediate support. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE

Thank you

[Golft18]

Using a iPhone 13 to fine printer

i was able to start the printer. Fined the printer in the Wi-Fi settings and connect to it. Went to the Canon app. It couldn’t find the printer. Pushed the can’t find printer it goes to search mod and just sets and spend. 

[ArthurJ]

Hi,

I recommend reaching out to Canon support. The real time feedback of a live technical support call/chat would be very beneficial in this case.

You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you.