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JackieJames · ‎03-23-2018

Hello,

My printer is connected to my personal wifi and my old computer and phone can find and print on it. However, my new computer cannot; whenever I try to set it up, it cannot find it on the wireless connection. My computer doesn't have an ethernet port so I cannot try a wired connection. Since it cannot find the printer, the setup wizard proceed far enough to download the necessary drivers and software.

Anyone have any suggestions on what to do?

effnorwood · ‎02-27-2019

The issue is this. Your new computer very likely has much more advanced wireless capabilities than the printer. The printer only supports b/g and n, but really only g. To make this work, go to the advanced properties of your wireless NIC and set it to wireless g mode only. Then find the printer again and it will show up. My adapter has the below options. I set it to 02 - 11 g and the printer was found. No need to do any of the other settings of diable IPv6, DRS etc. Just match your adapter to the printer. Wirelss g -> wireless g. Once installed, set it back to the way it was. For me in this case 12 and all works as expected.

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effnorwood · ‎05-29-2021

Cool, happy to help. I spend a lot of time to make sure what I post is the actual issue and that the solution provided works. I hate wasting time. Cheers!

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