11-29-2023 08:40 PM - last edited on 11-29-2023 09:06 PM by Britteny
I recently bought a new Lenova computer, and can't find the original discs for my Pixma 490 printer. Is it still possible to install it, and if so, how do I go about it?
I've copied the software and the file that I think contains my drivers over to the new computer, but so far haven't had any luck in getting it to work.
11-30-2023 08:37 AM
Thanks for joining the conversation, Sheilajeanne!
So that the Community can help you better, we need to know exactly which operating system is running on your computer. If you're using a Lenovo computer, it's probably running Windows, so please let us know which version of Windows that is or if you're using a different operating system. That, and any other details you'd like to give will help the Community better understand your issue!
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Thanks and have a great day!
11-30-2023 11:29 AM
Danny, it's Window 11. If there are different editions of Win11, this is likely the 'home edition' as I'm not on a network and just use the computer for personal use.
12-01-2023 11:08 AM
Since my initial post, I've done the following.
I erased all previous Canon files from my computer, including the drivers, and re-installed everything from the website. However, I hit my first problem with the first download - the drivers. When I attempt to install them, the app can't find my printer. I made sure I followed the protocol of starting with the printer unplugged, then connecting it when prompted. Still, not working. 😞 I am connecting to the computer with a USB cable, not a LAN.
Help, anyone? I'm getting really frustrated! When I check my list of programs, everything is there, including the drivers, scanner, colour printer, etc.
12-01-2023 03:23 PM - edited 12-01-2023 03:24 PM
Oookay...when the instructions for installing print drivers say CLOSE ALL PROGRAMS, they REALLY mean it! I was leaving the Canon page open, so I could more easily download the remaining apps for the printer!
Once I closed everything down, the installation went off without a hitch.
Make SURE you read the instructions...ALL the instructions!! 🙄 DUH!
Printer is now installed, I've done my first scan of a photo, and am fine-tuning it to work the way I prefer.
Happy day!!
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