I have just bought an mx920, beautiful printer I may point out, it worked well for the first two days but I cannot print as of today, I connect to the printer wirelessly and all my computers are Macs.
The printer is connected to the network properly and my computer shows that it has an active connectiong, but when I click print the printer goes to "in use" and then goes offline, and the Print Que says "Printer not connected"
I've tried connecting the printer to the network again, and I have restarted the printer along with my computers but it still wont work.
Have you tried the firmware update? It solved 90% of my problems. If I use the printer or scanner daily, I seem to no longer lose the connection. I did have to reboot the printer yesterday, but that is far better than how it had been.
So that the Community can help you better, we will need to know more about how your printer isn't working. Which Canon printer model do you have? And in what specific way(s) is it not working?
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Thanks and have a great day!
I have the MX920 wireless printer (see subject above). Every time I try to print, I have turn the machine off and then turn it back on. This defeats the whole purpose of having a "wireless" printer. This is by far the worst printer that I have ever had. It was a complete waste of money purchasing this machine!
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The only solution that I found from the internet is this
[Link removed per forum guidelines]
THIS IS NO LONGER AN ISSUE FOR ME - RESOLVED AS OF 11/5/13
I have the same exact issue as described by Jim. Has Canon provided a solution/fix for this? If not, I'll just return the printer via Amazon, it's just not worth my time and the hassle.
May I suggest this, next time when any of our MX922s go off line we print out the LAN settings BEFORE powering down the computer or network. This will give Canon more information to work with. I have been working with one of their higher tier support members and every time there was an issue we review the current settings.
09/26/2023: New firmware updates are available.
08/18/2023: Canon EOS R5 C training series is released.
07/31/2023: New firmware updates are available.
05/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
03/30/2023: New firmware updates are available.